Question 1

Where do you ship?

Accepted Answer

We currently ship within the United States.

Question 2

How long does shipping take?

Accepted Answer

Orders are usually processed in 1–2 business days and delivered in 3–5 business days depending on your location.

Question 3

Will my package come in Amazon/partner packaging?

Accepted Answer

Sometimes, yes. To deliver faster, some orders ship directly from our fulfillment partners, so packaging/labels may show a partner name.

Question 4

How can I track my order?

Accepted Answer

You’ll receive a tracking number by email as soon as your order ships.

Question 5

Can I cancel or change my order?

Accepted Answer

If your order hasn’t shipped yet, contact us as soon as possible at info@poiattishop.com. Once shipped, changes may not be possible.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery, as long as the item is in original condition and packaging. Email info@poiattishop.com to start.

Question 7

What if my item arrives damaged or incorrect?

Accepted Answer

Contact us within 48 hours of delivery with photos of the item and packaging, and we’ll make it right.

Poiatti Shop Help Center

Frequently asked questions